Customer Service Best Practices Featured Workshop
Leadership Development: Establish the Customer Service
Brand Promise
Change-adopting customer service organizations are infinitely better prepared for the realities of today’s marketplace than change-averse
customer service organizations.
This four-hour interactive customer
service best practices session explores the challenges leaders face when dealing with change themselves and when they are responsible for leading others through change.
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more about establishing the brand leadership promise in
customer service>
Customer Service Training - Best Practice Front-Line
Service Skills
Customer service reps are expected to
resolve customer problems and meet demands in a way that
enhances each customer connection.
This proven customer service workshop
focuses on three best practices:
-
Defining the role of a Customer
Service Professional
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Responding to difficult situations
while ‘Keeping Your Cool’
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Incorporating the "Connecting
Strategy" in all customer interactions
Learn
more about front-line customer service skill best
practices>
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