Customer Service Best Practices and Training

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Customer Service Best Practices
Featured Workshop

Leadership Development: Establish the Customer Service Brand Promise

Change-adopting customer service organizations are infinitely better prepared for the realities of today’s marketplace than change-averse customer service organizations.

This four-hour interactive customer service best practices session explores the challenges leaders face when dealing with change themselves and when they are responsible for leading others through change.

Learn more about establishing the brand leadership promise in customer service

Customer Service Training - Best Practice Front-Line Service Skills

Customer service reps are expected to resolve customer problems and meet demands in a way that enhances each customer connection.

This proven customer service workshop focuses on three best practices:

  1. Defining the role of a Customer Service Professional

  2. Responding to difficult situations while ‘Keeping Your Cool’

  3. Incorporating the "Connecting Strategy" in all customer interactions

Learn more about front-line customer service skill best practices>

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